KIVA Blog Archive May 2010

05/18/2010 10:05 (comments: 0)

Making the Business Case for Unifying All Channels Part III: Control Technology Overhead

Customers have come to expect that their financial institution will provide access to their accounts from any and all channel technologies and not just for inquiries, but real-time transactions too. The competitive nature of the financial services industry necessitates that community institutions meet these expectations in the same ways that large multi-national banks do.

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05/04/2010 8:55 (comments: 0)

Making the Business Case for Unifying All Channels Part II: Efficiently & Profitably Process Volumes of Business

Have you ever wondered how many resources your bank is wasting by supporting a hodge podge of customer interaction channels with disparate databases and different application software? And, what kind of experience is this creating for your customers? Consider this.

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